What is Diploma in Healthcare Services?
The Diploma in Healthcare Service at Glenmarie, Selangor campus is a 3 year program that aims to provide competencies and present opportunities for graduates to make a difference to the health and well being of future generations in terms of how healthcare services are delivered and managed.
This one of a kind program paves the way for blending hospitality with healthcare and transforming customer services in the healthcare industry through a curriculum designed solely to meet the hospitality needs of the industry in line with changing customer requirements and escalating focus on medical tourism.
The Healthcare Industry is one of the fastest creators of employment. There is a need for educated and trained people who can be counted on to deliver the highest quality of services.
This program is uniquely designed to equip graduates with a broad spectrum of knowledge, concepts and skills of healthcare hospitality services, health sciences and information technology. The program focuses on hospitality needs of the healthcare industry which include customer services and feedback management, travel and medical tourism, logistics, medical records, bed board management, event planning as well as related business areas.
Students will develop their analytical thinking and leadership skills, as well as customer management skills which include the management of international patients. The program also equips students with knowledge and usage of information technology in the healthcare industry, to apply basic principles of revenue management in a front office setting and demonstrate the management of front line process in a hospital via six months industrial placement during the final semester.
What is Program Outcomes?
- Students will develop their analytical thinking and leadership skills.
- Customer management skills including management of international patients.
- Knowledge and usage of information technology in the healthcare industry.
- Apply basic principles of revenue management in front office setting.
- Demonstrate the management of front line process in a hospital via six months industrial placement which gives hands on expertise in a healthcare setting.
University Award:
Program information
Highlights
CAREER PATHWAYS
Clinics, Hospital Management Department
- Customer Relations
- Medical Tourism Industry
- Healthcare Consulting Firms
- IT, Insurance & Food Industries
- Other healthcare related settings
- Degree in Occupational Safety & Health
- Degree in Environmental Health & Safety
COLLEGE HISTORY
- 1995 – Established as a pioneer nursing college and in operation as SJMC Nursing College.
- 2007 – registered with the Ministry of Higher Education as a private higher education provider under the name of Ramsay Sime Darby Healthcare College.
- 2009 – began operations and grew to 1100 students, offering 18 programs.
- 2020 – acquired by UOW Malaysia and became part of the UOW global network of campuses.
- 2022 – relocated to the UOW Malaysia Glenmarie campus and renamed as UOW Malaysia College, offering quality health care education.
OTHER RECOGNITION
98% Pass rates (average) OVER THE LAST 25 YEARS in the Malaysia Nursing Board Exams
96% Customer Satisfaction Feedback on Teaching and Learning as rated by our students over the last 15 years.
92% Employment / Higher Education pursuit rates and 100% for Nursing.
Program structure
YEAR 1
- Introduction to Hospitality
- Introduction to Information Technology
- Behavioural Science for Healthcare
Professionals - Professional Communication
- Writing and Referencing
- System Analysis and Design
- Health Promotion 1
- Health Industry Finance and Economics
- Principle of Tourism
- Occupational Safety and Health for Healthcare Professionals
YEAR 2
- Database System
- Principles of Management
- Health Promotion II
- Principles of Tourism
- Practical Training I
YEAR 3
- Risk Management and Regulatory
- Quality Management and Accreditation
- Principles of Marketing
- Workplace Interpersonal Skills
- Customer Relations Management
- Practical Training II
- Research for Healthcare Professionals
- Penghayatan Etika dan Peradaban (Malaysian Students) / Bahasa Melayu Komunikasi 1 (International Students)
- Personal Development Skills
- Integrity and Anti-Corruption
- Teamwork and Community
- Bahasa Kebangsaan A*
Bahasa Kebangsaan A is compulsory for all Malaysian students
- without a credit in SPM Bahasa Malaysia.
- without SPM Bahasa Malaysia (applicable to students from UEC, O Level, or other equivalent programs)
Study route
Entry requirements
SPM / GCE O Levels / UEC :
- 3 Credits including Mathematics or Science
- 2 Credits in any other subject
- Pass in Bahasa Melayu, English and History
International Student:
- GCE O Level or equivalent
- 3 Credits including Mathematics or Science
- 2 Credits in any other subject
All students must undergo medical check-up.
Local Student:
Pass in English at SPM level or equivalent
International Student:
Band 5.5 in IELTS; or a min score of 46 (IBT) or 8 (Essentials-Online) in TOEFL; or Cambridge English (160); or PTE Academic (51)
If English language requirements are not fulfilled, additional English module(s) may be taken at UOW Malaysia.
